Website Terms & Conditions of Use

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Miefy Inc.’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Miefy Inc.’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
    6. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Miefy Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Miefy Inc.’s web site are provided “as is”. Miefy Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Miefy Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall Miefy Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Miefy Inc.’s Internet site, even if Miefy Inc. or a Miefy Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata
The materials appearing on Miefy Inc.’s web site could include technical, typographical, or photographic errors. Miefy Inc. does not warrant that any of the materials on its web site are accurate, complete, or current. Miefy Inc. may make changes to the materials contained on its web site at any time without notice. Miefy Inc. does not, however, make any commitment to update the materials.

6. Links
Miefy Inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Miefy Inc. of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications
Miefy Inc. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to Miefy Inc.’s web site shall be governed by the laws of the City of Toronto without regard to its conflict of law provisions.

Cancellation policy:
We require a minimum of 48 hours’ cancellation notice (holidays and weekends included). If you need to
cancel or would like to reschedule your appointment please phone or email the office directly.

Cancellation fees will be billed as follows:
Full cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the doorman or agreed upon location, if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site.

A charge of 50% of service will be charged if the 48-hour cancellation policy is not honored ($50 minimum). Excessive cancellations with less than 48 hours’ notice are subject to cessation of services. We understand that emergencies arise.

Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.

Cancellation of agreement or service
If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks notice.

Money Back Guarantee Policy:
Miefy strives to provide you with an outstanding cleaning service. If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem.

If we receive prompt notification and a photograph of the uncleaned area, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge within a 7-day window and additionally if you are still not satisfied we will provide you back with a full refund to compensate for your inconvenience.

If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.

Money back guarantee policy does not apply to gift certificate purchases.

Damage and Loss Policy:
Miefy Inc. is fully bonded and insured. Please notify us within 24 hours of the cleaning date and we will make arrangements to have the item repaired or replaced for you.

Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.

If your keys are lost or miscoded, key replacement costs / locksmith fees will be paid.

Book A Clean Policy:
As we offer very simple flat fee pricing and services, our transparent prices eliminate any surprises typically associated with other cleaning companies. As we like to operate in an efficient and timely manner to ensure that you get to enjoy your new cleaned home. Please be advised that if your clean runs for anything longer than 6 hours we will begin to charge you at an hourly rate of $50/hr if your home is beyond the standards of clean. We like to be as transparent as possible and to avoid such inconveniences we can notify you once we have reached our 6-hour limit and leave you to decide on whether or not we will continue on.

General Terms and Conditions applicable to Use of a Web Site.